Consistent service quality is reflected in ISO 9001:2008 certification for all the components of our BPO / ITO offering. Through monthly reviews and regular client satisfaction surveys, we will continue to invest in quality in order to constantly raise our level of client service.
ISO 27001 certification guarantees a high level of security. It covers not only information system risk but also risks relating to physical security. As a provider of BPO services, we need to be impeccable in all these areas in order to meet the needs of our increasingly demanding clients.
Enhanced management of operational risk and security is certified by ISAE 3402 Type II (which has replaced the SAS 70 standard). This certification testifies to the relevance and effectiveness of the operational controls introduced by CA-PBS to protect the operations it carries out for clients. More than 100 controls were performed on both IT activities and back office cash and securities management activities, and included the CA-PBS Finance Department.