Some may see confidentiality as an obstacle to developing an outsourcing activity. However, every bank that selects Business Process Outsourcing (BPO) is given its own database, separate from those of other banks. Client banks may also opt to host their most confidential data themselves and still be perfectly in synch with the rest of the database.
The back office personnel at CA-PBS who handle partner bank transactions have an IT access profile that is specific to the database for the bank in question and restricted to the tasks for which they are responsible. This profile does not give them access to the client’s name or other confidential information, simply an identification number. Similarly, the staff does not have access to accounting entries or captions.
Our partner banks therefore enjoy a level of confidentiality that is sometimes higher than their previous levels.
Our staff offers not only consistent service quality, backed by ISO 9001:2008 certification for every component of the BPO offering (IT and back office), but also more rigorous operational risk management, earning CA-PBS a type-II SAS 70 certification.
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Crédit Agricole Private Banking Services (CA-PBS) has worked hard to make Business Process Outsourcing (BPO) an important avenue for development at Crédit Agricole Suisse. -
Cost pressures and the growing complexity of financial products and how they are taxed are prompting more and more private banks to outsource their IT and back office functions. This trend is likely to pick up speed. -
Managing a back office requires not just increasingly advanced software, but also much more highly skilled personnel. -
Some may see confidentiality as an obstacle to developing an outsourcing activity. However, every bank that selects Business Process Outsourcing (BPO) is given its own database, separate from those of other banks.